CBA Mission Statement

The CSU, Stanislaus College of Business Administration is a publicly-supported, regional teaching institution. Our mission is to deliver a professional business education that provides our students with the knowledge and skills to succeed in the business world and in society.



Course Number (3 Credit Hours): OM 3010

Course Title: Operations Management

Term: Summer 2005


Prerequisites: Junior Standing

Instructor Information: Dr. Nael Aly

Office: DBH 223

Office Phone: (209) 667-3149/3507

Office Hours: MW 1:30-2:30 PM

5:00-6:00 PM

Fax: (209) 667-3210



Required Text

Operations Management: Integrating Manufacturing and Services, 5th Edition, by Davis, and Heineke, 2005.


Course Learning Objectives


A. Primary Objectives

1.      Understanding of the various elements that comprise the field of Operations Management, and some of the new and evolving concepts within OM (5b).

2.      Identify some of the OM tools and concepts that can be applied to a wide variety of situations, including non-OM related areas (3c).

3.      Provide an integrated framework for understanding the field of OM as a whole and its role in an organization (3b).

4.      Think critically and creatively to analyze real life applications of OM techniques (5a).

5.      Gather, synthesize and use information to analyze real life application of OM techniques (5b).

6.      Work effectively as a member of a team (1e).

7.      Explain the use of quantitative decision and techniques to manage operations (5c).



B. Secondary Objectives

1.      Develop an appreciation of the need for interaction between Operations Management and other management functions within an organization (3c).

2.      Describe the growing trend toward globalization among firms and how it affects Operation

3.      Explain the role of technology in Operations Management and its impact on the different OM
elements (3a5)

4.      Prepare a cohesive, coherent, and well-written document (1b)

Catalog Course Description

Management of production and operations in manufacturing and service enterprises. Including product design, process selection, location and layout of facility, management of quality and productivity, and production planning. Emphasis is placed on modern operations management techniques.

Topics Covered and Tentative Schedule

Part I. Operations Management in Todays Business Environment

Chapter          Material Covered                                             Class Date
1                   Introduction to Operations Management June 13
2                   Operations Strategy             June 13
3                   Role of Technology in Operations                  June 15
4                   Supply Chain Management                                      June 15
5                  Integrating Manufacturing and Services June 15

Part II. Process Decisions

6 New Product and Service Development , and Process
Selection June 20
8 Process Measurement and Analysis June 20
S8 Job Design and Work Performance Measurement June 20
9 Quality Management                                             June 22
S9 Quality Tools for Improving Processes June 22
10 Lean Production June 27

Part III. Facility Decisions      

11              Facility Location, and Capacity                     June 27
12 Facility Layout                     June 29

Mid-Term Exam                                                      June 29

Part IV. Aggregate Planning and Inventory Decisions

13                  Aggregate Planning                                                      July 6
14 Inventory Systems for Independent Demand               July 6
15                      Inventory Systems for Dependent Demand              July 6

Part V. Daily Operational Decisions

17                Scheduling                                                              July 11

Final Exam                                                             
July 13


Teaching Methods

This course will emphasize the teamwork approach concept of Total Quality Management (TQM). The main purpose of using this approach is to continuously improve the process of learning and teaching through student involvement. Students' input regarding the course, its organization, exam format, and course improvement will be continuously solicited, encouraged and rewarded.


All students will be organized into teams. Each team will consist of 2 students. Students in every team should work together as one unit and help mentor each other throughout the semester. Team responsibilities are:

1.                  Each team will submit one term project.

2.                  All assignments including homework and presentations will be team work.

3.                  In case any student misses a class, other students in the team will be responsible for helping him/her make-up the missed class. This includes handling any handouts, class notes, materials, and homework.

I strongly believe that open communication with students and their continuous feedback are essential elements of quality teaching. Consequently, I encourage and urge every student to ask questions, ask for further instructions, participate in class discussions, and even disagree with me (sometimes!!!) In particular, I do welcome any ideas and input that will help me improve my teaching effectiveness. Students should feel free to talk to me about any of these issues in or out of class. I promise to listen to and consider all of your ideas to improve this class and my teaching without any negative effect whatsoever on your grade. Please try me!!!

Throughout the term, each team is encouraged to submit as many ideas for improvements as possible. These ideas could be to improve teaching effectiveness of instructor, course contents, and structure. All ideas will be given the utmost consideration. Best ideas will be rewarded.

Course Requirements

1.         Two exams, midterm and final exams

2.         Homework assignments covering operations management techniques covered in class.

3. Term project. Each team will submit a term project. The objective of this project is to visit and learn how Operations Management techniques and concepts are being utilized by many of our local companies.


Each team should select a company (service or manufacturing) and arrange to have a plant tour of its facility. You also want to set-up at least one meeting with one of the firms manager. During the interview, you will need to determine which Operations Management concepts are applied in this firm. In your report, you must address the following issues:

{ An overview of the company (What do they do? What do they make? How do they do it? Etc.)

{ Document, present and analyze the way the firm manages its operations covering the
following concepts, as relevant:

       Product/service Design

       Types of Processes

       Role of Technology

       Process Reengineering

       Quality Management including TQM, SPC, Six Sigma and ISO certification

       Facility Layout

       Employee Empowerment and Teams

       Work Performance Measurement

       Supply Chain Management

       Inventory Management (MPS,MRP, ERP)

       Just-in-Time and Kanban

       Lean Manufacturing


{ Document the experiences which the selected company has had in regards to the above OM concepts, including characteristics, features, examples, advantages, challenges, limitations, and overall results .

{ A copy of the thank you letter which you sent the company.


Format and style of the report:

        Report should be at least 10 type written pages and include:
* title page
* table of contents
* Executive summary
* Sections with subtitles
* Conclusions

        Style: Report will use the business writing system

        Timing and grading
* Project will count for 20% of the final grade
* Project submission date is July 13


Two Exams (35% each) 70%
Homework 10%
Term Project 20%




Approximate Exam Dates
Midterm          June 29
Final Exam July 13


Important Deadlines



Due Date

1.Forming student teams

June 13

2.Term project outline. This outline should include the following:

* Name and address of the company to be studied

* Name and position of the contact in this company

* List of the OM concepts that will be studied


June 22

3.Term project final report.

July 13



Have a Great Summer