CALIFORNIA STATE UNIVERSITY , STANISLAUS

COLLEGE OF BUSINESS ADMINISTRATION

MANAGEMENT, OPERATIONS, AND MARKETING DEPARTMENT

 

CBA Mission Statement

The CSU, Stanislaus College of Business Administration is a publicly-supported, regional teaching institution.  Our mission is to deliver a professional business education that provides our students with the knowledge and skills to succeed in the business world and in society.

 

Course Number (3 Credit Hours):                                        OM 4590                                    

Course Title:                                                                          World Class Operations Strategy

Term:                                                                                      Spring 2003

 

Prerequisites:                                                                         Past/concurrent enrollment in OM 3010

Instructor Information:                                                          Dr. Nael Aly                                                                                                   

Office:                                                                                     DBH 223       

Office Phone:                                                                         (209) 667-3149/3507

Office Hours:                                                                         M        10:30-11:30 AM

                                                                                                W           8:30-11:30 AM

                                                                                                W           5:00-6:00 PM

Fax:                                                                                         (209) 667-3210

E-Mail:                                                                                   naly@csustan.edu     

Website:                                                                                 http://mom.csustan.edu/naelaly/                                 

Required Text

1.      World Class Manufacturing:  The Next Decade, by R. Schonberger, 1996.

2.      World Class Manufacturing:  The Lessons of Simplicity Applied, by R. Schonberger, 1986.

Course Learning Objectives

To provide the student with an understanding of the recent development and innovations in operations management strategies.  Emphasis is on case studies and the applications of quantitative and management tools to improve quality and increase productivity of production systems.

Primary Objectives

1.      Develop knowledge and application of the World Class Manufacturing (WCM) philosophy (5b).

2.      Gain understanding of the global perspective of World Class Manufacturing philosophy (3b).

3.      See applications of World Class Manufacturing concepts through field trips and term projects of world-class-facilities (3c).

4.      Think critically and creatively to analyze real life applications of WCM techniques (5a).

5.      Gather, synthesize and use information to analyze real life application of WCM techniques (5b).

6.      Work effectively as a member of a team (1e).

7.      Prepare and present a cohesive, coherent oral argument (1a).

8.      Prepare a cohesive, coherent, and well-written document (1b).

9.      Prepare a presentation using an electronic medium such as PowerPoint (1c).

Catalog Course Description

Application of quantitative and management disciplines to development of World Class Operations strategies in the manufacturing as well as service industries. The instruction will emphasize the case method, plant tours, and an applied term project. New innovations and issues in World Class Operations will be included. Prerequisite: OM 3010 or concurrent enrollment in OM 3010.

Topics Covered and Tentative Schedule

Introduction to course and team formations.......................………………….....……...............Feb. 13

            (First day of class)

World Class Manufacturing: The Next Decade

            Chapter 1         Industrial Decline and Ascendancy..…………………...…….              Feb. 20

            Chapter 2         Building Strength Through Customer Focused Principles……..              Feb. 20

            Chapter 3         Best Manufacturers: How They Rate…………………………             Feb. 20

            Chapter 4         Improvement Pathways……………………………………….            Feb. 27

            Chapter 5         Value and Valuation…………………………………………..            Feb. 27

            Chapter 6         The New Mastery of Mass Production and its Close Cousins…            Feb. 27           

            Chapter 7         Strategic Linkages……………………………………………..          Feb. 27           

            Chapter 8            Impediments: Bad Plant Design, Mismanagement of Capacity...          March 6

            Chapter 9         Remaking HRM………………………………………………..         March 6

            Chapter 10       Quality: Picture a Miracle…………………………………….             March 6

            Chapter 11       Ten-Year Plan…………………………….…………………..           March 6

World Class Manufacturing Chapters Presentations

            Chapters 1-4………………………………..............……………….....………         March 13

            Chapters 5-8…………………………………………………………………..          March 27

            Chapters 9-13..………………………………………………………………..          April 3

Case Presentations...................……………………………………..………....……….         April 10,
                                                                                                                                              May 1 & 8                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Term Project Presentations....................................................…………………..……...          May 15,
                                                                                                                                                22 and 29

Teaching Methods

This course will emphasize the teamwork approach concept of Total Quality Management (TQM).  The main purpose of using this approach is to continuously improve the process of learning and teaching through student involvement.  Students' input regarding the course, its organization, exam format, and course improvement will be continuously solicited, encouraged and rewarded.

All students will be organized into teams.  Each team will consist of 2 students.  Students in every team should work together as one unit and help mentor each other throughout the semester.  Team responsibilities are:

1.                  Each team will submit one term project.

2.                  All assignments including homework and presentations will be team work.

3.                  In case any student misses a class, other students in the team will be responsible for helping him/her make-up the missed class.  This includes handling any handouts, class notes, materials, and homework.

I strongly believe that open communication with students and their continuous feedback are essential elements of quality teaching.  Consequently, I encourage and urge every student to ask questions, ask for further instructions, participate in class discussions, and even disagree with me (sometimes!!!)  In particular, I do welcome any ideas and input that will help me improve my teaching effectiveness.  Students should feel free to talk to me about any of these issues in or out of class.  I promise to listen to and consider all of your ideas to improve this class and my teaching without any negative effect whatsoever on your grade.  Please try me!!!

Throughout the semester, each team is encouraged to submit as many ideas for improvements as possible. These ideas could be to improve teaching effectiveness of instructor, course contents, and structure.  All ideas will be given the utmost consideration.  Best ideas will be rewarded.

Course Requirements

World Class Manufacturing (WCM) Book

Each team will be responsible for at least one chapter from the World Class Manufacturing book.  Materials from this chapter will be presented and analyzed to the class.  A written summary of the chapter will be submitted at the time of presentation.

Case Assignments

Each team will be assigned one case.  Each case will be presented to the class, analyzed, and its questions answered.  In addition, a written report will be submitted at the end of the semester.

APICS/OM Bulletin Board

Each team is required to manage the APICS/OM Bulletin Board for three weeks.  This includes decorating the board and providing interesting articles related to World Class Manufacturing and APICS/ OM.   Teams will be graded according to the appearance of the board and the quality of the materials presented on it.

Term Project

The objective of this project is to visit and learn how World Class Manufacturing concepts are being implemented at many of our local companies.

Each team should select a company (service or manufacturing) and arrange to have a plant tour of its facility.  You also want to set-up a meeting with one of the firm’s manager.  During the interview, you will need to determine which WCM concepts are applied in this firm.  In your report, you must address the following issues:

{       An overview of the company (What do they do?  What do they make?  How do they do it?  Etc.)

{       Document, present and analyze the experience this company has in the implementation of at least four of the following concepts:

ϋ       Continuous Improvement (Kaizen)

ϋ       Customer Focus

ϋ       Employee Empowerment and Teams

ϋ       Supplier Involvement

ϋ       Just-in-Time

ϋ       Kanban Systems

ϋ       Total Preventive Maintenance

ϋ       Reengineering

ϋ       Benchmarking

ϋ       Supply-Chain Management

ϋ       Enterprise Resource Planning (ERP)

{       Document the experiences which the selected company has had in regards to the above concepts, including characteristics, features, examples, advantages, challenges, limitations, and results of the implementation.

{       A copy of the “thank you” letter which you send the company.

Term project outline is due on March 13.  This outline should include the following:

Ψ      Name and address of the company to be studied.

Ψ      Name and position of the contact person in this company.

Ψ      List of the concepts that will be studied.

Final report should contain at least 10 pages.  All projects will be presented to the class on May 15th and 22nd  and 29th .  Final reports are due on May 29th .

Grading Policy

Midterm Exam (April 17)                                                                      35%

WCM presentation and report                                                              20%

Case presentation and report                                                                20%

Term Project presentation and report                                                    20%

APICS/OM Bulletin Board                                                                     5%

Important Deadlines

 

Task

Due Date

1.  Forming student teams

February 13

2.  A list of 4 WCM chapters from which the final assignments will be selected.

February 20

3.  Term project outline.  This outline should include the following:

           *  Name and address of the company to be studied

           *  Name and position of the contact in this company

           *  List of the concepts that will be studied

 

March 13

4.  Term project final report.

May 29

© Have a Great Semester ©