Home > Personal & Professional Development > How to Delight the Customer
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Personal & Professional Development
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How to Delight the Customer
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Course Description
This course is designed to provide the participant with key skills and attitudes needed to effectively meet your customer's needs. The participants will be introduced to the concept of internal and external customers, customer satisfaction and customer retention. Topics will also include communicating with customers and developing skills to handle complaints positively.
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Prerequisite
None
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Course Schedule
Register
Date
Day
Time
Instructor
Location
n/a
n/a
am – pm
TBA
TBA
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||||||| Updated: 10/21/09
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